RETURNS / EXCHANGES

If you are not totally stoked about your item or you would like a different size, you may exchange it for store credit. Please contact us if you would like to make an exchange prior to shipping so we can place your desired item on hold for you: returns@sugarhighlovestoned.com

ALL REFUNDS MUST MEET THE FOLLOWING REQUIREMENTS:

1. an email MUST be sent to returns@sugarhighlovestoned.com within 5 business days of receiving your order with a reason for the return, your order number, full name, email and date received. If this information is missing we may not be able to issue a refund.                                                                                                                                                                                                                      

2. you MUST receive an RA number to write on the outside of the box or your return WILL NOT BE refunded.                                  

3. item must be unused, undamaged, and with all tags and accessories attached.                                                                                          

4. you will receive the CURRENT ONLINE STORE PRICE, so if the item has gone on sale (not a code-bearing promo) and moved into the sale section of the site, you will only receive the CURRENT ONLINE RETAIL VALUE.                                                    

5. we DO NOT accept returns on sale, vintage, jewelry, underwear, beauty products, discounted or items that were part of a special offer. Your item must have been purchased thru our website, not from a store.    

We will credit your original method of payment within 14 business days of return of item, minus original shipping charges. Any returned or exchanged items must returned within 2 months of purchase. Anything outside of this time frame will be up to our discretion.                                                                                                                                                                                     

ALL EXCHANGES MUST MEET THE FOLLOWING REQUIREMENTS:

1. Mail it back within 14 business days of receiving your order.
2. Must be unused, undamaged, and with all tags and accessories.
3. The item is not on sale, discounted or part of a special order.
4. The item is not a custom item, beauty product, vintage, jewelry or underwear.
5. The item is not from a store.

Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it registered post. 
Any returned or exchanged items must returned within 2 months of purchase. Anything outside of this time frame will be up to our discretion.     

Please ship items prepaid + insured to:
Sugarhigh+Lovestoned
PO Box 790272
paia, HI 96779

S U G A R H I G H + L O V E S T O N E D is NOT responsible for any shipping charges which occur from an exchanged item. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that we do not ship ourselves.